Privacy Policy

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Handing over keys

Privacy Policy 

At Keystone Home Advisors("we," "our," "us"), we are committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or use our services. By accessing our website or using our services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: This may include your name, email address, phone number, mailing address, date of birth, and other information that you provide to us when filling out forms, submitting applications, or contacting us.

Financial Information: If you apply for rental properties or make payments through our website, we may collect payment details, credit card information, and other financial data.

Identification Information: We may collect your driver's license number, Social Security number, or other identification details as part of the rental application process.

Technical Information: We automatically collect certain information about your device, browsing actions, and patterns when you visit our website. This may include your IP address, browser type, operating system, and referring website addresses.

Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to enhance your experience on our website, analyze traffic, and personalize content.

2. How We Use Your Information

We use the information we collect for various purposes, including:

To Provide Services: Processing rental applications, managing leases, handling maintenance requests, processing payments, and providing customer support.

To Communicate with You: Sending important information about your account, lease, property updates, and any other communication related to our services.

To Improve User Experience: Analyzing user behavior to enhance our website, services, and marketing efforts.

To Ensure Security: Verifying your identity, preventing fraud, and maintaining the security of our services.

To Comply with Legal Obligations: Meeting regulatory requirements, responding to legal requests, and resolving disputes.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

Service Providers: We may share your information with third-party vendors, contractors, or agents who perform services on our behalf, such as payment processing, maintenance, IT support, and marketing.

Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.

Legal Compliance: We may disclose your information if required by law, legal process, or to protect our rights, property, or safety, as well as that of our users and the public.

4. Your Choices and Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

Access and Correction: You can request access to your personal information and correct any inaccuracies.

Deletion: You may request that we delete your personal information, subject to certain exceptions under applicable law.

Opt-Out of Marketing Communications: You can opt out of receiving promotional emails from us by following the unsubscribe instructions included in those emails. Please note that you may still receive transactional or administrative communications.

To exercise any of these rights or to make inquiries regarding your information, please contact us at 215.664.6022.

5. Security

We take the security of your personal information seriously and employ reasonable technical, administrative, and physical safeguards to protect against unauthorized access, disclosure, alteration, or destruction. However, please be aware that no security measures are completely foolproof, and we cannot guarantee the absolute security of your information.

6. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

7. Third-Party Links

Our website may contain links to third-party websites or services. Please note that this Privacy Policy does not apply to those websites or services, and we are not responsible for their privacy practices. We encourage you to read the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Keystone Home Advisors

3012 Wharton St First Floor

Philadelphia PA 19146

215.664.6022

info@keystonehomeadvisors.com

By using our website or services, you acknowledge that you have read and understand this Privacy Policy and consent to our collection, use, and sharing of your personal information as described herein.